When you stay with us, you can expect everything to be as it should. If, despite our best efforts, you find there is something we should attend to, please let us know promptly so that it can be fixed. Your feed-back of your experience staying with us is always appreciated and helps us to maintain our high standards. We always love to hear from our guests.
Unless otherwise agreed, our invoice is payable in full on reservation.
For reservations of 4 weeks or longer we may agree to payment of our invoice by periodic instalments. Periodic instalments are paid in advance with the first instalment payable on reservation. The instalments are due as set out on our invoice.
We accept payment by electronic transfer or direct bank deposit, into the account nominated on our invoice. We do not accept cash or cheques.
Payments by credit card (Visa, MasterCard or American Express) can be arranged by phone and attract a surcharge of 2%.
Extensions to the period of accommodation booked are subject to availability.
Refunds for prepaid accommodation cancelled are subject to a cancellation fee of $76 plus 10% of the value of the period cancelled, unless otherwise agreed.
Unless specified otherwise in our quotation, we provide weekly housekeeping. The service includes making of the beds with fresh linen, and limited cleaning. You are required to provide us access to provide this service when we require.
You agree to conform to accepted norms of good-neighbourly conduct.
Notwithstanding any cleaning included in the weekly service, it remains your responsibility to keep the apartment clean, consistent with general norms of reasonable care and acceptability.
You are responsible for damage caused by you, or by your visitors.
Smoking is not allowed on the premises, either inside or out.
Pets are not allowed on the premises, either inside or out.
Should, for any reason, our accommodation become unavailable for any part of the period you booked, then we will advise you as early as practicable and refund all prepaid fees in respect of unavailable accommodation immediately. You agree that, in such event, this is the limit of your claim on us and of our obligation to you, and that you will not hold us liable for any other costs or damages incurred in relation to, or because of, such unavailability.
The term ‘you’ refers to the person(s) and entities booking and/or using our accommodation. The terms ‘we’, ‘us’, ‘our’ , ‘Stay In Gladstone’ or ‘Aztra Gladstone Apartments’ refer to Nova Mining P/L ABN 40 000 226 264, trading as ‘Aztra Gladstone Apartments’